South Galaxy G2 Bluetooth disconnecting

Support Product support
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#1

Hi,

I have a South Galaxy G2, with a rugged Samsung tablet running field genius.

I am having the problem when I connect the G2 in field genius it connects via Bluetooth, however when still setting up the Ntrip configuration the G2 disconnects from field genius and will not stay connected.

Please can someone help me.

#2

Hello Jack,

Please tell me the SN of G2 and take a picture of its Firmware for me.
You can check the SN on the label of the device.

You can check the Firmware with these steps:
1.Connect the WIFI from the device named SOUTH_(the last four number of the SN), example SOUTH_1234. Then open a browser and input an address 10.1.1.
2.Then input the user name and password. They are all admin.
3.Check the Firmware version in this page.
图片

And please tell me the field genius Version you used.

Thanks and Best Regards,
Tao

#3

image
image
Please see attached.

#4

HI Jack,

Send you an email with the latest version of FG android

#5

Hello Jack,

Upgrade the latest firmware(220415) for the G2, and install the latest Field Genius(2.1.4.7205), and then have a try. You can download them with this link.

Best Regards,
Tao

#6

https://coastalprojectsltd-my.sharepoint.com/:v:/g/personal/jack_coastalprojects_nz/Edg4G9Pwj39NuzKz7f4qkWgBcGOpX1v3bhvtkHe3BIwrIA?e=4gJ8iZ

Does not work…

#7

Please any help would be great.

I cannot use my equipment due to this problem.

#8

Hello Jack,

Please try to connect with another Android device. Our test failed to reproduce the problem you encountered.

Best Regards,
Tao

#9

I have tested with another device and it does the same thing. Fail.

#10

any news on this? @SOUTH_Tao

#11

Hello Jack,

Please use WebUI(10.1.1.1) to do the self-check and restore factory settings.

Self-check:
图片

Restore factory settings:
图片

Best Regards,
Tao

#12

Hi,

Did not work.

#13

Please can we resolve this quickly. I cannot use the machine…

#14

Hi, @bob

Please get this G2 from Jack as earlier as you can and make a check at your office for everything, thanks. We will wait your feedback.

#15

Hello Jack,

We want to check it with remote desktop.

Thanks,
SOUTH_Tao

#16

@Jack,

We’ll organise an RMA and fix the issue for you. You’ll receive an email with the details :slight_smile:

#17

Was this issue resolved?
I cannot get my Geomax Total Station to connect with my FGA data collection system via Bluetooth even though it is on the list compatible equipment.