South G7 RTK not working anymore (Rover)

Support
#1

Hi all,

we’ve had the G7 for a while now and its been working really good. A couple of weeks ago it wouldn’t get a GPS lock, I am not even talking about RTK but GPS in general. No satellites in view.

So after some trail and error I just factory rest the unit and the GPS reception started working again.

I re-added the RTK/Ntrip data and selected the mount point I was using before. After this the unit says logged on to server success.

But the GPS fix doesn’t go from single to fixed.

I am completely clueless on how to proceed, I have tried every mount point from our supplier but I cant get any RTK fix.

I hope someone can point me in the right direction to fix this issue.

Many thanks in advance!

Kind regards,
Niels

#2

Hi, Niels, please feedback the SN of your receiver? thanks

#3

Hi @south-michelle

apparantly i dont get any notifications if there are replies here.

Thanks for investgating, the serial is S910B8148510261.

#4

Can you see the current firmware version on it? is the registration code permanent on it? which controller software you are using?

#5

The registration on it expired once but then I got the permanent license trough a topic on here.

For controller software we don’t use anything fancy, just connect Qgis to it over ip or use an android app trough bluetooth.

I tried to check wether there are any updates and according to the device there is an update but it does not succeed in downloading it, can I download it somewhere and do an offline update? I attached a screenshot of the update window.

Screenshot 2023-03-16 at 10.48.03

The system information is the following:

Model： G7mini
Serial Number： S910B8148510261
Hardware ID： 0NN0E0100000006003133D
Software ID： 2000000000000000
Ethernet MAC： 00:81:48:51:02:61
Ethernet IP： 192.168.1.1
WiFi IP： 10.1.1.1
Bluetooth MAC： 00:00:00:00:00:00
Hardware Version： R91000001
Firmware Version： 1.09.210825.R910GL
OEM Version： 601AA-21804-1
Web Version： 1.09.210820.RG60WEB
Expire： 20500101

Many thanks in advance @south-michelle

#6

please don’t use the online update, it is not stable. you can try to load the firmware manually, please let us know your email address, thanks.

#7

Hi @south-michelle , you can use niels@hermes-telecom.net

Thanks!

#8

hello, my registered code of my rtk was expired, how ca i get a new registerd code? S914D6148681770PKA, THANK YOU

#9

Hi @carmilo18

I can’t find your serial number in our database.
Did you buy the receiver from us?